- Shipping, Billing & Returns
Shipping, Billing & Returns
Q. How will my package appear upon delivery?
A. All items ship in plain brown boxes with "Probitas Inc." as the return address. There will be absolutely no way to tell what the box contains without opening it.
Q. How will my order appear on my credit card statement?
A. All orders bill as "Probitas LLC" on your credit card, debit card or paypal statement.
Q. What shipping companies do you use?
A. We use UPS for all deliveries.
Q. Do you ship to P.O. boxes?
Q. Do you ship to dorm rooms / boxes?
Q. How soon after ordering will my order ship?
A. If you order before 3 pm CST, your order will ship that day. Any order placed after 3 pm CST will be fulfilled the next business day. We do not ship orders out on Saturday or Sunday.
Q. Do you deliver on Saturdays or Sundays?
Q. Where can I pick up my package if I can't have it shipped to my residence / etc.
A. We can ship all of our products to UPS stores or distribution centers. In order to do so, put your normal address in the address space when ordering - in the notes section, please state the address of the UPS store or distribution center you would like it sent to. Some UPS stores charge a $5 fee for pickup.
Q. How long will it take to receive my order in the U.S.?
A. Orders may take as long as 7 business days domestically (U.S.) - however this is very rare. Around 95% arrive within 3-5 business days (Saturday is not a business day.) Holidays and severe weather may cause delays.
Q. How long will it take to receive my order in a foreign country?
A. Our $12.95 flat rate shipping option is 6-10 day service, delivery within this timeframe is not gauranteed by UPS. Most of these packages are delivered within seven business days, however it is not uncommon for a package to take as longer depending on the destination country. Please contact email@example.com if your package has taken longer than 15 business days to arrive and we'll be happy to look into the issue.
Q. Is expedited shipping available outside of the U.S.?
Q. Can I make a payment anonymously?
A. Yes, we accept Bitcoin.
Q. What other payment methods do you accept?
A. All major credit cards.
Q. What is Bitcoin? How do I use it?
A. Buying and using bitcoin is not a simple process - if you are completely unfamiliar, it will probably involve around an hour of your time to set up your accounts and learn how to purchase Bitcoin to then use on our site. Depending on how you would like to purchase your Bitcoin, you may also have to make a trip to the bank, send cash through the mail or meet someone in person. Also, please note that the price of Bitcoin fluctuates wildly... one Bitcoin today may very well be worth 3/4 of a Bitcoin tomorrow. If you're still interested and have good reason to use bitcoin instead of cc/debit/paypal, then here are a few resources to help you get started:
What is Bitcoin? http://bit.ly/10GnjE3
Localbitcoins: This trusted site offers Bitcoin in your area for cash (worldwide) through various different deposit methods - including western union, cash by mail, or anonymous bank deposit among others including online transfer options. Check out their website for more info (http://bit.ly/1cWohMm)
Please do not send us questions regarding the purchase or use of Bitcoin. If you have it in your (online) wallet, you can use it on our site.
Q. Parts of my order arrived damaged. What can I do?
A. In the rare event of poor quality, damaged or defective material, please send pictures of the damaged items to firstname.lastname@example.org within two (2) business days of receiving your order. We stand by our products and will send a replacement in most cases.
Q. I want to return some or all of my order. What is the return policy?
A. Due to the nature of our products, returns are not accepted.
Q. I want to exchange some or all of my order. What is the exchange policy?
A. Due to the nature of our products, we do not accept exchanges.
Q. Do Bunk Police test kits ever expire?
A. A general rule of thumb is 6 months for the kits in plastic bottles, and a year for the kits in glass bottles, if kept in optimal conditions. We do not recommending using a test kit that is older than one year (even if kept in optimal conditions.) The expiration dates of our products vary greatly depending on their storage conditions. Ideally, they should be tightly sealed, upright, and in the refrigerator / freezer. They are also fine if kept at room temperature or in the shade outdoors (avoiding direct sunlight). Keep them under 80f if at all possible. If you leave one inside of a hot car in the summer or sitting out directly underneath of a hot desk lamp all night, then you can expect a significantly shorter lifespan that may not last more than a few days / weeks.
Q. How can I increase the shelf life of my test kits?
A. To increase the life of your kits, keep them upright in the jar that they were shipped in. Do not remove the powder inside of the jar as it keeps them dry. Keep them in your refrigerator (freezer if possible) or in a cool, dry, place away from direct sunlight.
Q. Do you ship internationally?
A. Yes, with the exception of the follwing countries due to trade sanctions: Cuba / Burma (Myanmar) / Iran / Sudan / Syria / Western Balkans / Belarus / Cote d'Ivoire / Democratic Republic of the Congo / Iraq / Liberia (Former Regime of Charles Taylor) / Lebanon / Libya / North Korea / Somalia /Zimbabwe
Q. Will my international package arrive?
A. YES. We have had a nearly perfect (99%+) track record in shipping internationally. That being said, it is always possible that customs in your country will refuse to accept our package. In this case, we will refund your purchase price upon our reciept of the returned goods. We will not, however, be able to refund your shipping.
Q. Which countries have you had issues with?
A. Here is an up to date list of countries that we have had issues with:
Q. Am I responsible for taxes, duties and fees associated with the order?
A. Yes. Any fees, taxes or duties will be your responsibility upon receipt of the package. We have done our best to make sure that they are as low as possible.